Incfile LLC Review 2023
Is It a Reliable Service?
Last Updated: By TRUiC Team
Ready to form an LLC or corporation and thinking about using Incfile?
To streamline your research, we reviewed all the major online incorporation services, including Incfile, to outline everything you should keep in mind when starting a business.
That said, this Incfile review will go over important pros and cons, pricing and features, customer feedback, and more. Are they the right LLC service for you?
Recommended: Check out our review of the best LLC services to explore more options.
Recommended Step Before Using Incfile to Form an LLC
It’s important to name your LLC before going through the business formation process with a professional service. TRUiC’s Free LLC Name Generator will help you to do the following:
- Find the perfect name for your new LLC.
- Conduct a name search to make sure your desired LLC name is available.
- Help secure a domain name for your company.
Pros & Cons of Incfile
Pros of Incfile
- They’re one of the most affordable business formation services on the market, starting at $0 + state fee. Other services like LegalZoom have pricing that starts as high as $79, so Incfile saves you up to $79 right off the bat. (Compare LegalZoom vs Incfile)
- Incfile includes a full year of registered agent service for free in all their packages. After that, it’s $119/year, which is still on the lower end of registered agent prices.
- They offer unlimited phone/email support, and you’ll also have access to a real-time order tracking tool until you receive your final documentation.
- Incfile includes some super convenient features, like online storage for your formation documents and a specialized dashboard that tracks important deadlines and compliance reminders. These will help you stay totally on top of future state requirements.
- Every Incfile customer receives an hour-long business tax consultation with a certified professional, free of charge.
Cons of Incfile
- Due to the popularity of the service, you may not be able to get a hold of Incfile customer service on your first try, however, if you leave a message they will get back to you the same day.
Incfile Alternative: Northwest
Northwest Registered Agent is an affordable and high-quality LLC formation service.
Incfile Pricing & Features
Forming a business with Incfile starts with choosing which package is right for you. What’s nice is that their starting package is really affordable at $0 + state fee. In total though, there are three packages you can choose from: Silver, Gold, and Platinum.
Incfile offers a lot of value at all three levels, including the core features in the screenshot below with any package you choose. We really feel they’ve done an awesome job putting them together.
While other incorporation services present upward of 50 different features on their websites, Incfile focuses on the most useful basics to keep it from getting overwhelming.
Below is a screenshot of everything you’ll get in the Silver package, which is the most affordable.
To determine which option is best for you, we’ll need to dive into the differences between these three packages.
The Gold package offers lots of extra features that Silver does not, including an Employer Identification Number (EIN), corporate forms, a banking resolution, and a custom corporate kit. While you might not need all these features, it’s likely you’ll require one of them enough to justify the $100 price difference between Silver and Gold.
As for the Platinum package, we're still a little uncertain. As you can see, the only additional features included for the extra $150 are a business website, domain name, and contract library. So, you might ask yourself, does your business need a new website right now? Do you need a large assortment of contracts, or maybe just one or two?
The real question is, are these features worth the extra $150? According to Incfile, the contract library includes over 25 legal documents written by an attorney, and the website service is packaged through a third-party supplier called “Snap Web.” If you don’t have a website yet this may be a good opportunity, but for those who do it might not be useful at all.
The Platinum package is the only one that includes expedited filing, so if you’re in a hurry, spending an extra $50 to expedite your order might make perfect sense.
However, if you’re not in a rush to get your business formed and are happy with Incfile’s standard filing times (which vary by state), We think the Gold tier is the best value for your dollar. With that package, you’ll get everything you need and no unnecessary extras. That said, feel free to compare the packages yourself.
Nearly all Incfile customers are happy with the services they provide. In case you’re curious, right now the vast majority of their online reviews can be found at ShopperApproved.com.
Our Impression of Incfile Reviews: Customers frequently comment on how fast and easy Incfile makes the business formation process. Seeing as their reviews are pretty much universally positive, this is a major selling point for them.
All of that said, the main complaint we have seen is in regards to how long it takes for Incfile customer service to reply. Some have said it took them up to 24 hours to respond, which is a bit slower than the industry standard.
How Does Incfile Compare?
Incfile is one of the most affordable online incorporation services, extremely reliable, and they pack in a bunch of great features that are useful when starting a business.
However, it’s important that you find the provider that’s actually right for you. To round out this Incfile review, let’s briefly take a look at LegalZoom (the industry giant) to see if you might prefer using their services.
Pricing: Incfile is $79 less than LegalZoom, which can be attributed to LegalZoom’s superior brand power and marketing efforts.
Features: It’s pretty simple — Incfile includes far more features (even in their base-level package) than LegalZoom. LegalZoom charges $159/year for registered agent services, whereas Incfile offers a year free and charges $119/year after that.
Turnaround Time: With LegalZoom, turnaround time varies based on which package you select (7-10 business days for top-tier Express Gold, 15 for Standard, and 30 for base-level Economy). Depending on which state you’re filing in, this could be significantly shorter or longer than Incfile’s turnaround times, which simply vary by state (from 1 day to 8 weeks). This is definitely worth comparing on each provider’s website.
Customer Support: We tested both companies’ phone support back-to-back on the same day. Neither Incfile nor LegalZoom made me wait on hold for more than a couple of minutes, and their representatives were friendly and eager to help. LegalZoom’s reps are available more often, though, as they stay open 3 hours longer than Incfile each weekday and offer weekend phone support hours.
When it comes to email support, however, we've noticed a huge difference. LegalZoom will get back to you faster, but their answers are usually templated replies. Incfile, on the other hand, might take up to 24 hours to send you a reply, but their messages are far more personalized and helpful.
Businesses Formed So Far: Incfile has helped 150,000+ entrepreneurs/startups form their businesses since 2004, while LegalZoom has formed over 1 million since 1999. You probably don’t need us to tell you who has the advantage here (but we will: it’s LegalZoom).
Pricing starts at $0 + state fee
150,000+ businesses formed so far
Perfect for: If you are starting a business on a budget and need quick formation.
Pricing starts at $79 + state fee
1 million+ businesses formed so far
Perfect for: If you want a company with a proven track record and basic features
Frequently Asked Questions
Can I Just Form A Business Myself?
Yes. All the services offered by IncFile are tasks you can do yourself. The benefit of working with an incorporation and compliance service like Incfile is they take care of the paperwork side of things so you can focus on starting and running your business.
If you do want to file independently, we’ve put together step-by-step guides for forming LLCs and Corporations to help you along the way.
Are There Any Hidden Fees?
We couldn’t find any, so if there are, they must be hidden well! Jokes aside, no, they’re quite up-front about their pricing models. If you sign up for any recurring charges, just take note of them so they don’t surprise you in the future (for example, annual registered agent renewals).
Does Incfile Offer Ongoing Support?
In their own words: “Our service never stops! [. . .] Our customer support staff is always here to help no matter how long ago you placed your order.” Their customer reviews back up this claim 100%, too.
What's Their Refund Policy?
You can receive a refund until Incfile forwards your payment to the state, which is typically within 1 business day. They’ll keep $30 as a cancellation fee, though, so make sure you know what you’re ordering before you buy it.
Is My Information Secure?
Incfile is as secure, if not more, than most major web-based services out there. They’re covered by Norton Web Security (which scans the site for malware and encrypts all data) and Authorize.net (which verifies site identities).