Smartsheet Review 2024 — Is It the Best Project Management Software?

Woman reviewing Smartsheet.

Organization and collaboration are key to launching and managing a successful project. Project management software helps businesses and their teams to better execute important projects. 

Smartsheet is an excellent project management software for startups featuring valuable tools to launch, manage, and refine projects across multiple teams. If you’re trying to decide whether it is the right tool for your startup, we’re here to help with this comprehensive review of the Smartsheet platform and how it stacks up against competitors. 

Streamline Your Startup’s Projects

Boost collaboration and efficiency with Smartsheet’s powerful project management tools designed for growing businesses.

Learn More

Pros & Cons of Smartsheet

There are many considerations to make when choosing software for yourself or your team. Every platform comes with its own advantages and disadvantages. These are the key benefits and drawbacks of the Smartsheet platform to consider. 

Pros

  • Free and low-cost basic packages available 
  • Easy-to-use platform – even for beginners 
  • Analytics and reporting tools available  
  • Helpful integrations included in lower-cost plans 

Cons

  • Low customizability compared to other services  
  • Steep price jump for higher tier packages 

Top-Rated Project Management Software: Smartsheet

Grow beyond simple spreadsheets and take your projects to the next level with Smartsheet.

Visit Site

Smartsheet Pricing & Features

Smartsheet is a competitively priced project management software for their lower-tier packages. They do require a bit of a price jump for the upper-level plans, however. Here is how the plans stack up next to each other and the prices included at each price point.  

Free (Up to Two Editors)

Notable Features:

  • One user and two editors
  • Two sheets 
  • Gantt, grid, card, and calendar views 
  • Forms, files, and kanban views

Pro ($7/User/Month)

Notable Features:

  • Up to 10 editors 
  • Unlimited free viewers
  • Unlimited sheets, dashboards, reports, and forms 
  • 250 automations per month 
  • Integrations with several platforms 
  • 20 GB attachment storage

Business ($25/Seat/Month)

Notable Features:

  • Unlimited free editors 
  • 1 TB of attachment storage 
  • Standard and professional support
  • Unlimited automations 
  • Ability to publish sheets, reports, and dashboards

Enterprise (Custom Pricing)

Notable Features:

  • Unlimited attachment storage
  • WorkApps and Work Insights features 
  • Custom email domains 
  • Access to Smartsheet Advance 
  • DocuSign integration 
  • Chargeback reports 

Smartsheet Reviews

Smartsheet is used by teams of all sizes, from small businesses to enterprises. The platform boasts a four-star rating on TrustRadius, with many customers praising their easy-to-use software and how simple the interface makes collaboration across teams. 

On the other hand, negative feedback for the platform includes less functionality than desired for advanced users and low customizability. However, these reviews are minimal compared to positive reviews from customers. 

Here are some verified reviews from TrustRadius by people who used Smartsheet Project Management:

“It is an outstanding resource for managing and supervising tasks and projects, especially when they are team-based. It is easy to use and has incredible capabilities that encourage collaboration between colleagues and organized work on projects; it is well worth it.”

“Well suited for organizations looking to improve processes, build workflows, handle input information via forms and show data through dashboards. Is less appropriate for organizations looking for a Project Management Tool using Agile; it has board features but maybe not the best practices in term of sprints, issue types, versioning integration, deployment insights, etc.”

“The Smartsheet platform is extremely similar to Microsoft Excel, so if you are familiar with Excel, you will pick Smartsheet up quickly. Even if you aren’t, Smartsheet has a relatively simple user interface, meaning just about anyone can learn it. One thing to note is that the interface is that some may consider the interface so simple that they feel the need to look for more robust platforms. If you have a small to medium project that needs to be managed in a central hub, Smartsheet would be a great fit. If you have a very large project, I might consider looking into more advanced platforms.”

Overall, Smartsheet has positive customer reviews, scoring a 7.9 out of 10 on Trustradius. Many customers noted that the platform was easy to use, with others citing this as a negative if you are an advanced user of other platforms such as Excel. In general, customers report being pleased with the functionality of the Smartsheet platform. 

How Does Smartsheet Compare?

With so many project management software options for startups, it’s important to see how they compare to one another. One of the most popular project management tools is Monday.com. When compared side-by-side, this is how Smartsheet and Monday.com match up: 

Pricing

Monday.com and Smartsheet have compared basic packages, with Smartsheet’s lowest-priced paid plan starting at $7 per month and Monday.com’s at $8. However, there is a substantial difference between the price points in their next tier of packages, with Monday.com being a cheaper option. 

Features

Both services offer impressive features with their packages. One notable difference is that Smartsheet includes 100 automations per month for their free package, whereas Monday.com requires you to commit to their Standard package to access automations. 

Ease of Use

Both platforms are easy to use and learn as a beginner overall. However, users may find Smartsheet more difficult to use if they do not have experience with spreadsheets. 

Integrations

Monday.com and Smartsheet both integrate with over 100 widely used applications and software. However, the amount of integrations per plan is where the two differ. With Smartsheet, users are only able to integrate with select platforms per tier, limiting integrations with DocuSign, Power BI, and Adobe. 

Customization

Both platforms allow users to customize their workflow and dashboards at some level. However, Monday.com is more customizable than Smartsheet overall. 

Reporting and Analytics

Reporting and analytics tools offered by both services are comparable. Monday.com and Smartsheet only offer reporting and analytics features on their Enterprise packages. 

Customer Support

Monday.com offers priority support for all of their paid package users. Alternatively, Smartsheet only offers web support and forums. Business and Enterprise packages are able to purchase more comprehensive support options for an additional charge.  

Smartsheet:

Pricing starts at: $7 per month, billed annually 

In Business Since 2012

Visit Website

Monday:

Pricing starts at: $8 per month, billed annually 

In Business Since 2012

Visit Website

You can explore more Smartsheet alternatives here.

Final Thoughts on Smartsheet

Smartsheet is useful project management software for small businesses and startups. However, it may be best suited to businesses that utilize spreadsheets frequently. Not only will software adoption be easier for the team – it will also blend in more seamlessly with the current workflow. Startups looking for an effective tool to connect their teams to streamline projects and increase productivity may be well-suited to the Smartsheet platform. 

Recommended: Get started with Smartsheet today.

Frequently Asked Questions

Is Smartsheet a good program?

Smartsheet is powerful project management software for startups and small businesses alike. Teams using the platform can transform their workflow beyond simply using spreadsheets to increase productivity and achieve better results. 

Is Smartsheet better than Excel?

Smartsheet will provide more features and functionality than simply using Excel including tools to collaborate as a team, set milestones, and integrate with other valuable software and apps. 

What are the limitations of Smartsheet?

Smartsheet has some limited integrations and customizability compared to other platforms such as Monday.com. However, overall the platform is a valuable tool for startups looking for project management software for their team. 

What are the benefits of using Smartsheet?

Smartsheet’s project management software improves collaboration across teams, increases visibility, and boosts productivity. Projects and tasks can be easily managed and executed on the platform by team members while giving managers and business owners a comprehensive overview of the project progress. 

What big companies use Smartsheet?

Smartsheet is used by several major brands such as Uber, Cisco, Lego, Dominos, and Alaska Airlines.