Last Updated 25 October 2017 | By:

IncFile Review

Is It A Reliable Service?

IncFile ReviewReady to form an LLC or corporation and thinking about using IncFile?

To streamline your research, my team and I reviewed all the major online incorporation services, including IncFile, to outline everything you should keep in mind when starting a business.

That said, this IncFile review will go over important pros and cons, pricing and features, customer feedback and more. Are they right for you, or should you check out the competition?

Some Pros & Cons of IncFile

Pros

  1. They’re the most affordable business formation service on the market, starting at $49. Other services like LegalZoom have pricing that starts as high as $149, so IncFile saves you up to $100 right off the bat. (See details)

  2. IncFile includes a full year of registered agent service for free in all their packages. After that, it’s $99/year, which is still on the lower end of registered agent prices.

  3. They offer unlimited phone/email support, and you’ll also have access to a real-time order tracking tool until you receive your final documentation.

  4. IncFile includes some super convenient features, like online storage for your formation documents and a specialized dashboard that tracks important deadlines and compliance reminders. These will help you stay totally on top of future state requirements.

  5. Every IncFile customer receives an hour-long business tax consultation with a certified professional, free of charge.

Cons

  1. Their turnaround times vary depending on the state. Some of them are really quick (as short as 1 business day), but some others take as long as 8 weeks to complete your filing.

IncFile Pricing & Features

Forming a business with IncFile starts with choosing which package is right for you. What’s nice is that their starting package is really affordable at $49 + state fee. In total though, there are three packages you can choose from: Silver, Gold and Platinum.

IncFile Pricing and Features

IncFile offers a lot of value at all three levels, including the core features in the screenshot below with any package you choose. I really feel they’ve done an awesome job putting them together.

While other incorporation services present upwards of 50 different features on their websites, IncFile focuses on the most useful basics to keep it from getting overwhelming.

Below is a screenshot of everything you’ll get in the Silver package, which is the most affordable.

Incfile LLC Services

To determine which option is best for you, we’ll need to dive into the differences between these three packages.

The Gold package offers lots of extra features that Silver does not, including an Employer Identification Number (EIN), corporate forms, a banking resolution and a custom corporate kit. While you might not need all these features, it’s likely you’ll require of them enough to justify the $100 price difference between Silver and Gold.

As for the Platinum package, I’m still a little uncertain. As you can see, the only additional features included for the extra $150 are a business website, domain name and contract library. So, you might ask yourself, does your business need a new website right now? Do you need a large assortment of contracts, or maybe just one or two?

Incfile LLC Premium Services

The real question is, are these features worth the extra $150? According to IncFile, the contract library includes over 25 legal documents written by an attorney, and the website service is packaged through a third-party supplier called “Sniper Monkey.” If you don’t have a website yet this may be a good opportunity, but for those who do it might not be useful at all.

 

Recommended Package

The Platinum package is the only one that includes expedited filing, so if you’re in a hurry, spending an extra $50 to expedite your order might make perfect sense.

However, if you’re not in a rush to get your business formed and are happy with IncFile’s standard filing times (which vary by state), I think the Gold tier is the best value for your dollar. With that package, you’ll get everything you need and no unnecessary extras. That said, feel free to compare the packages yourself.

IncFile Customer Reviews

IncFile Reviews

Nearly all IncFile customers are happy with the services they provide. In case you’re curious, right now the vast majority of their online reviews can be found at ShopperApproved.com.

My Impression of IncFile Reviews: Customers frequently comment on how fast and easy IncFile makes the business formation process. Seeing as their reviews are pretty much universally positive, this is a major selling point for them.

Quick Note: I’ve used IncFile and had a great experience. I can personally vouch for the quality and reliability of their services.

All of that said, the main complaint I have seen is in regards to how long it takes IncFile’s customer support to reply. Some have said it took them up to 24 hours to respond, which is a bit slower than the industry standard.

How Does IncFile Compare?

IncFile ComparisonAfter reviewing every online incorporation service out there, I’m comfortable saying IncFile is my personal favorite. They’re the most affordable, extremely reliable, and they pack in a bunch of great features that I find useful when starting a business.

However, it’s important to me that you find the provider that’s actually right for you. To round out this IncFile review, let’s briefly take a look at LegalZoom (the industry giant) to see if you might prefer using their services.

Pricing:

IncFile is $100 less than LegalZoom, which can be attributed to LegalZoom’s superior brand power and marketing efforts.

Features:

It’s pretty simple — IncFile includes far more features (even in their base-level package) than LegalZoom. LegalZoom charges $159/year for registered agent services, whereas IncFile offers a year free and charges $99/year after that.

Also, LegalZoom doesn’t have an order tracking tool. Their only real advantage in this area is that they include an operating agreement in their base-level package, which IncFile doesn’t.

Turnaround Time:

With LegalZoom, turnaround time varies based on which package you select (7-10 business days for top-tier Express Gold, 15 for Standard, and 30 for base-level Economy). Depending on which state you’re filing in, this could be significantly shorter or longer than IncFile’s turnaround times, which simply vary by state (from 1 day to 8 weeks). This is definitely worth comparing on each provider’s website.

Customer Support:

I tested both companies’ phone support back-to-back on the same day. Neither IncFile nor LegalZoom made me wait on hold for more than a couple of minutes, and their representatives were friendly and eager to help. LegalZoom’s reps are available more often, though, as they stay open 3 hours longer than IncFile each weekday and offer weekend phone support hours.

When it comes to email support, however, I’ve noticed a huge difference. LegalZoom will get back to you faster, but their answers are usually templated replies. IncFile, on the other hand, might take up to 24 hours to send you a reply, but their messages are far more personalized and helpful.

Businesses Formed So Far:

IncFile has helped 150,000+ entrepreneurs/startups form their businesses since 2004, while LegalZoom has formed over 1 million since 2001. You probably don’t need me to tell you who has the advantage here (but I will: it’s LegalZoom).

Here’s a Quick Breakdown

IncFile
  • Pricing Starts at
    $49

  • 150,000+ businesses formed so far

  • Perfect for:
    If you are starting a business on a budget and need quick formation

Visit Website
LegalZoom
  • Pricing Starts at
    $149

  • 1 million+ businesses formed so far

  • Perfect for:
    If you want a company with a proven track record and basic features

Visit Website

Frequently Asked Questions

Can I Just Form a Business Myself?

Yes. All the services offered by IncFile are tasks you can do yourself. The benefit of working with an incorporation and compliance service like IncFile is they take care of the paperwork side of things so you can focus on starting and running your business.

If you do want to file independently, we’ve put together step-by-step guides for forming LLCs and Corporations to help you along the way.

What’s Their Refund Policy?

You can receive a refund until IncFile forwards your payment to the state, which is typically within 1 business day. They’ll keep $30 as a cancellation fee, though, so make sure you know what you’re ordering before you buy it.

Are There Any Hidden Fees?

I couldn’t find any, so if there are, they must be hidden well! Jokes aside, no, they’re quite up-front about their pricing models. If you sign up for any recurring charges, just take note of them so they don’t surprise you in the future (for example, annual registered agent renewals).

Is My Information Secure?

IncFile is as secure, if not more, than most major web-based services out there. They’re covered by Norton Web Security (which scans the site for malware and encrypts all data) and Authorize.net (which verifies site identities).

Does IncFile Offer Ongoing Support?

In their own words: “Our service never stops! [. . .] Our customer support staff is always here to help no matter how long ago you placed your order.” Their customer reviews back up this claim 100%, too.

Should You Use IncFile?

IncFile gets a 4.8/5 rating in my book. They're the best service to choose if you're forming a business on a budget but are still looking for all the essential features. I have used and absolutely recommend their services.

However, if it doesn’t feel like the perfect fit for your business, see how IncFile stacks up to other popular alternatives.

Visit IncFile Or Visit Other Options