LegalZoom Review 2024

Is It the Best LLC Service?

Businessman smiling and pointing at LegalZoom logo next to 3.6 star rating.

Excited to start a new business, but unsure where to begin? You may want to consider hiring a professional service provider to help simplify the LLC formation process.

In our LegalZoom review, we’ll go over the details of the company’s online legal services, LLC formation packages, pricing, features, and customer reviews to help you decide whether it’s a good fit for you.

Recommended: Form an LLC with LegalZoom today.

Recommended Step Before Using LegalZoom to Form an LLC

It’s important to name your limited liability company before going through the business formation process with a professional service. TRUiC’s Free LLC Name Generator will help you to do the following:

  •  Find the perfect name for your new LLC.
  • Conduct a name search to make sure your desired business name is available.
  • Help secure a domain name for your company.

LegalZoom Pros and Cons

Pros of LegalZoom

  • With LegalZoom, you don’t need any legal training or even much computer savvy -- they’ll take care of pretty much everything on your behalf.
  • If you need legal services past LLC formation, LegalZoom offers plans with tax advice, attorney help, and access to legal forms.
  • You can expect quick turnaround times in terms of filing and receiving your documents. (Note: LegalZoom isn’t the fastest filing service on the market, but they’re impressively efficient considering their size.)
  • While they’re not the lowest in the industry, LegalZoom’s price-points are competitive -- and less expensive than working with a business attorney.

Cons of LegalZoom

  • LegalZoom charges more than other LLC formation services on the market
  • In online LegalZoom reviews, many users have complained about billing issues. In order to avoid any headaches, we advise you to pay close attention during the checkout process.
  • Since LegalZoom is such a large company, their customer support can get pretty backed up at times.

Best LLC Service: LegalZoom

LegalZoom ($0 + state fees) is ideal if you want to start an LLC with the most well-known brand and gain access to additional legal services.

Visit LegalZoom

LegalZoom LLC Pricing & Features

LegalZoom offers three LLC formation packages: Basic, Pro and Premium.

Basic = $0 Plus State Filing Fees

What It Includes: The Basic LLC formation package offers the minimum set of features you need in order to form an LLC (articles of organization filing, business name check, etc.) -- no bells and whistles. That said, you’ll still have LegalZoom’s dedicated customer support team behind you throughout the formation process.

Who It’s Right For: This package is ideal for anyone who only needs very basic formation services, and isn’t in a hurry to get their LLC formed.

Pro = $249 + State Filing Fee

What It Includes: In addition to everything in the Basic package, the Pro plan includes an operating agreement, EIN to help open a business bank account, tax and business insurance consultations, legal documents, financial account authorization letter, and a faster turnaround time.

Who It’s Right For: If you’re looking to expedite the formation process, the Pro package may be a good fit for you. However, it’s worth noting that many providers offer these services at a lower cost.

Premium = $299 + State Filing Fees

What It Includes: Premium includes all the features of the Pro package, plus some extra perks like attorney consultations, legal forms, and even quicker turnaround times.

Who It’s Right For: If you’re in a hurry to get your LLC formed and have the budget for some high-quality legal expertise, the Premium package is probably your best bet. 

Optional Services

Operating Agreement ($99):

LegalZoom no longer includes operating agreements in their formation packages, but rather offers them as a $99 add-on.

Operating Agreement & EIN ($159):

For an extra $60, LegalZoom will obtain your EIN (Employer Identification Number) on your behalf.

Operating Agreement, EIN & Licenses ($199):

If you’d like LegalZoom to take care of any necessary business licenses or permits required to start your business, you can add this feature for a total of $199.

Registered Agent ($249 for the first year):

LegalZoom will act as your registered agent (the party responsible for receiving/processing all legal notifications on behalf of your LLC) for $249 for the first year.

Business Advisory Plan (12-month plan: $39.09/mo)

Pre-paid legal services featuring unlimited 30-minute consultations on new legal matters and document review, along with a library of over 150 business and personal legal documents and tools for customization.

Recommended Package

At the end of the day, it really comes down to how quickly you need your LLC formed and how much legal assistance you require. If you’re simply looking for an affordable plan with a standard turnaround time, we’d recommend the Basic package.

On the other hand, if you’re seeking expedited processing and some other premium features, Premium actually offers pretty decent value. It really just depends on your budget and the needs of your new business.

Should You Use LegalZoom?

LegalZoom gets a 4/5 rating in our book and is ideal if you want to form an LLC with the most well-known brand and receive ongoing legal help.

Visit LegalZoom

LegalZoom Customer Reviews

To provide you with an overview of LegalZoom reviews and customer feedback, take a look at LegalZoom’s average ratings on a few popular third-party review platforms (as well as their own website) below:

Customer Reviews Section Last Updated: 1-29-2024

  • Better Business Bureau: A+
  • Sitejabber: 3.8/5 based on over 1,000 Reviews
  • Trustpilot: 4.5/5 based on over 3,000 Reviews

Despite LegalZoom’s massive size and scale, several customers seem to be happy with the quality of their customer support and the value built into their LLC formation packages.

Here are a few examples:

"Legal Zoom is the way to go when you are considering starting a business. The agents are there and are very helpful in assisting you in the venture you have chosen. There is so much information available to pinpoint the direction you need to go in deciding upon the various aspects of your business. As you decide about what your business should look like or if you need to add on certain aspect later, Legal Zoom is there to give you the guidance you need."

"I called in to get an update regarding an email I received. The representatives listened attentively and answered all of my questions, referring me to the correct department. My query was handled with tact, care and professionalism. I am grateful for LegalZoom. The Registered Agent Service is excellent. I would absolutely recommend this service for start ups and new entrepreneurs."

LegalZoom Alternatives

LegalZoom is certainly one of the most popular and ranked LLC formation services on the market, but that doesn’t necessarily mean they’re the right choice for you.

We highly recommend comparing their pricing, features, legal services, and other essential qualities to some other providers before settling on one.

To round out this LegalZoom review, let’s see how they compare to our personal favorite LLC formation service, Northwest.


LegalZoom charges significantly more than Northwest for essentially the same incorporation services. Why? Brand power -- nothing more.


If you place their offerings side by side, you’ll notice that Northwest has a more generous package -- especially considering their lower price. For instance, LegalZoom’s registered agent services cost $249 for the first year, while Northwest's registered agent services are $125/year (and free for one year).

Customer Support

In our experience, Northwest Registered Agent excels when it comes to customer support. They provide their clients with Corporate Guides, highly trained U.S.-based support agents. Every customer gets a Corporate Guide assigned to their specific account, so you can talk to the same person whenever you have a problem or question. As for LegalZoom, their customer service is a more standard call-center type of experience.

Here’s the Quick Version


Pricing Starts at $29 plus state filing fees

Perfect for: Those on a budget & who need quick business formation services


Pricing Starts at $0 plus state filing fees

Perfect for: Anyone wanting to work with an LLC formation service that has brand power

Frequently Asked Questions

Is LegalZoom trustworthy?

Yes, LegalZoom is a trustworthy company for business formation, legal services (e.g., intellectual property protection, providing legal forms, etc.), registered agent services, and more. They have a long-standing reputation in providing these services and have assisted a large number of businesses in various legal aspects.

Is LegalZoom free?

No. While their basic LLC formation package starts at $0, you will still have to pay state filing fees, which vary depending on the state where you are forming your business.

Can I form an LLC myself?

Can you form your LLC yourself? Sure! If you’re a DIY kind of entrepreneur and don’t mind investing your time into learning the process, feel free to follow the step-by-step guides we built.

Are their LLC services easy to use?

Yes for most, no for others. Although their platform is very user-friendly, if you browse through their online reviews you'll still find a portion of folks who struggled to understand everything involved. If we had to rate usability, we'd give it a 4/5.

What’s their refund policy?

In some circumstances you can get a full refund, while in others LegalZoom will simply correct the problem or offer you credit with their company to be used on further orders. Check out their Satisfaction Guarantee page and their Terms of Service for all the particulars.

Are there any hidden fees?

No. There shouldn’t be any surprises as long as you aren’t in a hurry, make sure and pay attention to ALL check-boxes through the checkout process.

Is my information safe?

While there is technically no such thing as 100% safe information in the digital world, with LegalZoom your information is as safe as it would be working with a major bank.

Does LegalZoom offer compliance services?

Yes, LegalZoom offers compliance services. These include a compliance calendar that helps businesses keep track of important filing dates and deadlines to maintain their legal standing.

What about ongoing support?

LegalZoom will answer questions about your LLC, even if it's a year from now. However, it's important to mention there are a couple other online reviews that have done their own testing too. They have also pointed out that LegalZoom customer service is not as helpful as it could be.