Who Has The Best Phone Service?
Are you in the market for reliable business phone service, but you’re feeling uninspired by what the traditional phone company has to offer? Fortunately, the rise in popularity of VoIP (voice over internet protocol) services like Nextiva and eVoice means there’s lots of options for entrepreneurs like you.
This eVoice vs Nextiva comparison takes a look at the major commonalities and differences between these two major business phone services. Read on to discover which one is the right choice for you!
Obviously, being in the same business phone service industry, there is plenty of overlap between what eVoice and Nextiva provide their customers. Let’s begin this comparison with a quick rundown of their common traits.
While they certainly do share plenty of similar qualities, there are also some rather major differences in the ways eVoice and Nextiva deliver business phone service. Depending on your personal priorities, these differences may swing your opinion one way or the other.
As I mentioned earlier, Nextiva has quite a few price points in their pricing model, and to get a look at all of the possibilities, I invite you to take a look at our full Nextiva review. As an example though, a sole proprietorship in a monthly contract has an entry-level cost of $34.95, whereas a company with over 100 employees and a 36-month agreement can pay as little as $19.95 per user per month.
That screenshot from their website does a good job of summarizing the differences between the 3 service packages, but what are those standard “Office Pro features” that are included with every plan? Take a look at what you get:
eVoice has 4 flat rates for business phone service, ranging from $12.99/month to $79.99/month. The base package allows up to 8 users, while the top of the line service plan accommodates up to 60. Take a quick look at how they advertise these options on their own site, then we’ll discuss a few more details.
The main differences between these packages are the extensions, numbers and minutes. The only other differences are that the top 2 tiers include unlimited faxes, VIP support and the ability to transfer in your own phone number. Everything else is standard across all 4 tiers of service:
I take customer reviews seriously, and I think most people would agree with me on that. It really is the best way to find out how other entrepreneurs like you feel about the products and services they invest their hard-earned money into.
Customer feedback is a vastly different story for eVoice and Nextiva. It’s a big pro for Nextiva, as they have over 200 reviews available online and nearly all of them are positive in nature. Their customers frequently comment on the high quality of their customer support, and also the clear consistent calls.
As for eVoice, it’s a different story. They have 50+ reviews across the web, and almost every one of them is negative. Their customer service does not have a good reputation among these clients, and I also found quite a few complaints about billing issues. Furthermore, their parent company j2 Global has one positive review on BBB.org, against 29 critical reviews and 577 other complaints filed.
At the end of the day, Nextiva and eVoice are both reliable and trustworthy options for business phone service. They both provide strong services, while also saving you a considerable amount of money compared to obtaining traditional phone service from the telephone company.
My personal preference still goes to Nextiva though. In my opinion, the combination of unlimited minutes and excellent customer reviews make them the better option in most cases.