Last Updated 13 June 2018 | By:

Nextiva Review

The Best Business Phone Service For You?

Nextiva_ReviewDo you want to acquire reliable business phone service, but you’re uncertain whether Nextiva is the right company to supply that service? There are so many options for business phone solutions these days that it can be difficult to determine which one is the best for you.

To complement your own research, my team and I dove into the details of every popular business phone service company. By sharing this info with you in a convenient manner, I hope to make your decision much easier.

This Nextiva review is structured to give you an overview of their pros and cons, pricing, features, customer feedback and more. Are they the right service provider for you? Let’s find out!

Nextiva Pros & Cons

Pros

  1. I like quite a few aspects of what Nextiva has to offer, but my favorite is that they provide unlimited minutes with all of their service packages. Many competitors offer just a couple hundred minutes with steep fees for going over your limit, so this is a big advantage.

  2. Minutes aren’t the only thing that’s unlimited with Nextiva. They’re one of the only major business phone services that offers all of their customers limitless incoming and outgoing faxes. I guess the folks at Nextiva just really don’t like limits!

  3. Nextiva offers some valuable features that the competition doesn’t have, like Skype integration. They also include professional custom greetings with all but one of their plans, they have voicemail transcription service available for a small additional fee ($2.95 per line), etc. These are just a few examples of the advanced features you can get with Nextiva.

  4. If you prioritize customer feedback, Nextiva is a strong option. They have strong average rating scores and hundreds of reviews across the web. Especially considering that this industry is not known for having great customer reviews, this is a big deal.

Cons

  1. At $34.95 per month, Nextiva’s base rate is on the high end compared to their competitors. In fact, every other major business phone service that I’m aware of offers a plan for less than this.

Nextiva Pricing & Features

With Nextiva, customers have 3 choices for their business phone service: Pro, Pro Plus or Office Enterprise. Take a look at how they advertise these products on their website, then we’ll get into the details of each package.

Nextiva Pricing & Features

First off, we should talk about pricing, because Nextiva’s rates vary depending on how many lines you want, and whether you’re willing to prepay for future service. Check out how this service’s pricing breaks down per month depending on these variables.

Pro

Month to month (subtract $2/month for 36-month contract):

1-4 users: $34.95 / 5-19 users: $29.95 / 20-99 users: $24.95 / 100+ users: $21.95

 

Pro Plus

Month to month (subtract $2/month for 36-month contract):

1-4 users: $37.95 / 5-19 users: $32.95 / 20-99 users: $27.95 / 100+ users: $24.95

 

Enterprise

Month to month (subtract $2/month for 36-month contract):

1-4 users: $44.95 / 5-19 users: $39.95 / 20-99 users: $34.95 / 100+ users: $31.95

 

Regarding the Nextiva business phone service itself, these packages all include an impressive suite of standard features:

  • Unlimited minutes, unlimited faxes, free local and toll-free numbers, voicemail to email, cloud management

When it comes to the differences between these packages, there are a few, but for the most part they are quite similar. Here’s the key differences:

  • Pro: Includes the standard feature suite
  • Pro Plus: Adds a professionally recorded greeting, conference calling, iPhone/Android apps
  • Enterprise: Adds 2 more greetings (3 total), call recording, Nextiva Anywhere (connect calls to any external number)

 

Recommended Package

Seeing as Enterprise is only $10 per month more expensive than Pro, I think the additional features are a great value. Of course, the Pro package is still a good choice if you don’t think you need features like greetings recorded by professional voice talent, access to convenient apps, etc.

Customer Reviews

Customer ReviewsTypically, most business phone services don’t have great customer feedback. Many companies in this industry either receive mixed feedback from their clients, or they simply don’t have many reviews in general.

This isn’t the case with Nextiva, as they have hundreds of customer reviews and high average rating scores. Their many happy customers frequently mention the great support they receive from Nextiva’s service reps, and rave about the clear, consistent nature of their calls.

Customer Reviews Section Last Updated 12-13-17

Conclusion: I haven’t seen another business phone service provider that can come close to matching this level of customer feedback. Nextiva scores major points with their client reviews.

How Nextiva Compares

Nextiva ComparisonI’ve spent so much time researching business phone services that I’ve developed some favorite providers in this industry along the way. Of course, the point of this article is not to convince you to use the same service I prefer, but rather to figure out if Nextiva is a good fit for you.

No one company is going to be the perfect fit for every single entrepreneur who needs phone service, and it’s always smart to know what their competitors can offer. With this in mind, let’s walk through a comparison to see how Nextiva stacks up next to RingCentral, another top business phone service provider.

Pricing: RingCentral’s pricing starts at $29.99 per month per user. This rate is $5 lower than Nextiva’s $34.95 base rate. 

Features: The biggest difference between these two providers is that Nextiva offers unlimited minutes with every business phone plan they sell, whereas RingCentral has limited minutes with their packages. However, RingCentral certainly has some advantages of their own, like their exclusive integration with some of the most popular apps around, including Dropbox, Google, Microsoft, Salesforce, Zendesk and more. 

Customer Support: RingCentral has 24/7 web support, and their phone reps have pretty strong availability hours (8am-10pm ET M-F, 10am-7pm ET Saturdays, 11am-8pm ET Sundays). Nextiva doesn’t have 24/7 support, but their phone hours are comparable to RingCentral — 8am-9pm ET weekdays, 9am-9pm ET weekends. In general, Nextiva has a better reputation for the quality of their support than RingCentral, whose reps can be rather inconsistent. 

Experience: Nextiva has been around since 2003, and they’ve helped 150,000+ customers in that time. On the other hand, RingCentral opened in 1999, and they have over 350,000 business clients.

Here’s a Quick Breakdown

RingCentral
  • Pricing
    $29.99-$69.99

  • 350,000+ customers served

  • Perfect for:
    Anyone needing a cost-effective/flexible cloud phone service

Visit Website
Nextiva
  • Pricing
    $34.95-$44.95

  • 150,000+ customers served

  • Perfect for:
    Anyone needing a large scale business VoIP phone service & excellent features

Visit Website

Common Questions

Why Shouldn’t I Obtain Business Phone Service From a Traditional Phone Company?

Nextiva is an example of what’s known as a VoIP (voice over internet protocol) product. With VoIP providers, phone calls occur over the internet or a mobile data connection, instead of operating over a traditional phone line.

This means that Nextiva is a more convenient and flexible service than the phone company, but the biggest advantage is that VoIP services like Nextiva are much less expensive than landline phones.

How Secure is Their Service?

Security is really not a concern with Nextiva. They have a strong reputation regarding the safety and security of their system, their website is well-secured, etc. I wouldn’t hesitate to use Nextiva myself, and I don’t think you should either.

How Easy is the Setup Process?

It’s pretty simple, although I will note that the one and only issue that seemed widespread at all in their few negative customer reviews is that some customers think the setup process is a bit convoluted. That said, once Nextiva is set up, hardly anyone has complaints.

Should You Use Nextiva?

In my opinion, Nextiva deserves a score of 4.8/5. I’m a big fan of their unlimited minutes plans, and their customer feedback is the best in this industry that I’m aware of.

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