Last Updated 29 October 2018 | By:

CNA Business Insurance Review

Are They A Good Fit For Your Company?


CNA Business Insurance Review

When you need insurance for your business, it can be difficult to know which of the many carriers is the best choice. While shopping for insurance can be a hassle, it’s one or the most important steps in the early life cycle of any business. Getting the right coverages from a company you can trust is vitally important to your success as a business owner.

CNA is the eighth-largest commercial insurer in America, but that doesn’t necessarily mean they’re a good fit for your company. This review will analyze CNA’s business insurance policies to help you determine if their service is right for you.

Pros and Cons of CNA Business Insurance


  1. CNA has focused solely on providing business insurance since their founding in 1897 when they began offering coverage to railroad industry employees. This means their singular mission is providing the best possible commercial insurance coverage for their customers.

  2. CNA is capable of providing insurance policies to businesses of any size. Whether you’re a home-based sole proprietor, a large corporation, or anything in between, they’ve got the right coverage for you.

  3. CNA offers an impressive array of insurance solutions that are sure to fit businesses in any niche.

  4. As the eighth-largest commercial insurance provider in America, CNA has the strong customer base and wide reach of a large company while still offering quality personal service to their customers.

  5. CNA receives very high marks from all major ratings firms, making them a safe bet when it comes to covering your claims.

  6. CNA offers 24/7 online filing for 15 different types of claims, adding an extra level of convenience when you need it most.


  1. While CNA’s website does include an online quote generator, the tool does not appear to function properly, resulting in an error message and instructions to contact a representative for a quote.

  2. For such a major insurance provider, there is a surprisingly small number of customer reviews, with an overall low rating among those available.

What Kinds of Business Insurance Does CNA Offer?

CNA focuses solely on commercial insurance policies, and their broad range of coverage means that they have policies to fit businesses of all sizes and fields. While this list is not exhaustive, these are the most popular policy categories:

  • Business Interruption
  • Business Owner’s Policy (BOP)
  • Cyber Liability
  • Commercial Package Policy
  • Commercial Auto
  • Equipment Breakdown
  • General Liability
  • Inland Marine
  • International
  • Management Liability
  • Ocean Marine
  • Professional Liability
  • Property
  • Surety
  • Umbrella and Excess
  • Warranty
  • Workers’ Compensation

How Can I Get a Quote From CNA?

While CNA’s website does appear to provide an online quote generating tool, several attempts to use it resulted in an error message and instructions to call or email a representative for more information.

In the future, this tool may become available to prospective customers looking for pricing details. For now, the best way to obtain an insurance quote is to call or email an agent or visit your local CNA office.

How Does CNA Rank for Financial Strength?

When choosing an insurance carrier, it’s important to consider their financial stability and strength. When you file a claim, you never want to be concerned with your insurance carrier’s ability to cover your expenses. Thankfully, CNA has great financial strength ratings from each of the major ratings firms, meaning you’ll never have to worry about their ability to protect you and your business.

A.M. Best Financial Strength Rating: A

“Assigned to insurance companies that have an excellent ability to meet their ongoing insurance obligations.”

A.M. Best Issuer Credit Rating: a

“Assigned to entities that have an excellent ability to meet their ongoing senior financial obligations.”

Moody’s Rating: A2

“Obligations rated A are considered upper-medium-grade and are subject to low credit risk.”

Standard & Poor’s Financial Strength Rating: A

“An insurer rated A has strong financial security characteristics, but is somewhat more likely to be affected by adverse business conditions than are insurers with higher ratings.”

How Much Does CNA Business Insurance Cost?

In general, it’s quite difficult to make fair cost comparisons among insurance providers. There are simply too many variables to consider. One provider may have a lower price for general liability insurance, while another offers cheaper property coverage. The level of benefits offered for the cost can also vary.

Generally speaking, though, in most cases CNA’s rates are quite reasonable. Their prices are right around average compared to their major competitors.

Customer Reviews

Customer reviews can be a difficult thing to qualify. It’s impossible to determine exactly which policy each reviewer holds and the specific circumstances behind their experience. With insurance, in particular, anyone who has had to file a claim is likely dealing with a difficult situation. Still, there is value in examining how a typical customer views a company since it can give you a glimpse into their general customer support reputation.

When it comes to CNA, the most striking thing about their customer reviews is how few there are. Considering the fact that CNA is the eighth-largest commercial insurer in America today, the fact that there are only a few dozen reviews posted across multiple ratings sites is unusual.

  • Yelp: 1.0 out of 5 stars (27 reviews)
  • WalletHub: 4.0 out of 5 stars (12 reviews)
  • U.S. Insurance Agents: 1.9 out of 5 stars (9 reviews)
  • Better Business Bureau: 1.0 out of 5 stars (7 reviews)

Further, among the reviews that are available, CNA does not receive good marks. Customer complaints include poor communication, being dropped from policies without warning, and refusal to pay for covered perils. Customer satisfaction is not one of CNA’s strengths.

Final Thoughts

Final ThoughtsOverall, CNA earns a score of 4.1 out of 5. They’re one of the top business insurance providers in the nation for good reason. Their focus is always on commercial policies, so you know their attention isn’t split between their business clients and their personal policyholders. In addition, CNA has a very good reputation with financial strength ratings firms and more than 100 years of experience.

While they do have some issues with website functionality and customer feedback, those negatives aren’t nearly enough to overshadow their many positives. There is quite a bit to like about CNA’s commercial insurance offerings no matter what type of business you own.