Last Updated 03 July 2017 | By:

Rocket Lawyer Legal Services Review

Are They A Reliable Service?

Rocket Lawyer Legal Services_ReviewDo you require online legal services and documents, but the thought of spending hundreds (or thousands) on a lawyer doesn’t appeal to you? How do you know where to find the best legal services online? With 20 million customers served, Rocket Lawyer is well worth your consideration.

In this Rocket Lawyer legal services review, we’ll dig into the pros and cons, pricing, features, customer reviews and more. Within a few minutes, you’ll know if they’re a good fit for you, or if you should investigate other options.

Pros & Cons of Using Rocket Lawyer Legal Services

Pros

  1. If you require legal representation, Rocket Lawyer offers their subscribers discounts on conventional legal fees, free consultations, and unlimited questions to legal professionals. Compare that to competitors, where you could pay as much as $39 per question!

  2. They take your security seriously. Their site is covered by Norton Web Security which scans for malware and other vulnerabilities, while also encrypting all private data.

  3. With a risk free 7-Day trial offer, Rocket Lawyer lets you try their legal services. If you’re not satisfied with the experience, simply deactivate your account to avoid paying the fees.

  4. Their extensive library of legal documents — including personal, business, property and finance forms — is backed by Document Defense, which connects you with a qualified attorney to help proofread/enforce your document or contract.

  5. If you need a specific legal question answered or (a short) legal document reviewed, but don’t require a full consultation, you can use their On Call attorney service to receive a response within 24hrs from a business lawyer in your area. After the consultation, you can choose to work with them at discounted rates, or not.

  6. Rocket Lawyer customer support is available from 9am to 9pm ET Monday-Friday, if you need any help with your account, or using any of their other services, for example forming a new business.

Cons

  1. Rocket Lawyer was founded in 2008, and in that time has faced a large assortment of obstacles as it helped completely disrupt the conventional way people worked with attorneys! Their review record reflects these challenges. More on this in moment.

  2. When you consider the costs of a typical law firm, $39.95 per month isn’t much. But, you have to get into Rocket Lawyer’s “system” to receive these discounts and not everyone is a fan of this unconventional system.

Rocket Lawyer Pricing & Features

Rocket Lawyer offers legal service subscribers two plans: Premium or Accelerate. The screenshot below summarizes nicely.

Rocket Lawyer Legal Service PricingThere are significant differences between Premium and Accelerate, but Rocket Lawyer makes it easy to figure out which package fits your business. Both plans have a 7-Day free trial, but keep in mind that you aren’t eligible for consultations or legal fee discounts in the trial.

Premium

  • Full access to legal document library. Unlimited document revisions with digital signature functionality and Document Defense review/enforcement services.
  • Attorney services including answers to your legal questions, 30-minute consultations, and deep discounts if you hire one of their in-network attorneys.
  • Secure cloud storage for all of your legal files so they’re safe and accessible through your account.

Accelerate

  • All legal document, attorney service and cloud storage features from Premium package.
  • A full year of registered agent service included at no extra charge.
  • Reduced rates for document filing services, like business formation.

As you can see, the choice is easy. Do you need incorporation and a registered agent? Accelerate is for you. If you already have your registered agent and a registered business with the state (or that doesn’t apply), then Premium will serve you just as well.

Rocket Lawyer Customer Reviews

Rocket Lawyer has an A+ rating with the BBB. However, their customer feedback is mixed. On SiteJabber, they sport over 300 reviews., and while not all of them are super-pleased, many customers are quite happy. For example, anyone who sees the value compared to the hyper-inflated prices of mainstream legal services.

Rocket Lawyer Legal Services Customer Reviews 1

Most of the criticism (about 90%) is from people complaining about getting charged after their free trial ends, which we’re willing to write off as people who didn’t fully understand what they were purchasing (so common!). And, with a platform as large as Rocket Lawyer, the occasional mishap does occur. Take Michelle here for example:

Rocket Lawyer Legal Services Customer Reviews 2

Note: None of the customers who mention inaccurate papers used the Document Defense feature. So, if you’re ever in doubt about a Rocket Lawyer document, simply double-check it with an attorney and you’ll be fine.

Overall, our opinion of Rocket Lawyer didn’t change much one way or the other based expressly on customer reviews, but you may feel differently. But please, don’t forget that if you use the free trial you’ll be automatically charged after it expires!

How Rocket Lawyer Compares

Rocket Lawyer Legal Services ComparisonRocket Lawyer is a great option to provide you with incorporation/filing and top online legal services. Their comprehensive legal documents and on call attorneys — combined with top-notch security and free trial — give them an advantage. Still, let’s check out FindLegalForms and LegalZoom to give you a wider perspective.

FindLegalForms

  • If you need a legal document library, but don’t foresee requiring other legal services from attorneys, look into FindLegalForms.com. Their rates start at $4.99/mo for their basic legal document services.
  • They have over 15,000 legal documents, continuously updated and maintained by legal professionals, and their secure online vault can store up to 10,000 of your custom edited forms.

LegalZoom

  • LegalZoom offers similar online legal services to Rocket Lawyer, for example 40 minute consultations, asking lawyers questions, etc., but their base package starts at just $9.99/mo and their Business Advisory package starts at $31.25/mo. The difference is that their basic plan has additional fees for many of its features.
  • They have better online reviews than Rocket Lawyer or FindLegalForms. Customers rave about their professional service representatives.

Overall, we trust Rocket Lawyer to provide some of the best online legal services. If you only need a legal document library though, or even one specific document, FindLegalForms is certainly worth a look thanks to their low rates.

Here’s A Quick Visual

FindLegalForms
  • Pricing Starts at
    $4.99/month

  • 3.5 million+ Satisfied Customers so far

  • Perfect for:
    Anyone wanting a legal document library that provides all necessary forms/templates for businesses

Visit Website
LegalZoom
  • Pricing Starts at
    $9.99/month

  • 3.6 million+ Satisfied Customers so far

  • Perfect for:
    Anyone wanting a simple, customizable legal forms & an option to enlist a qualified attorney

Visit Website
Rocket Lawyer
  • Pricing Starts at
    $39.95/month

  • 20 million+ Satisfied Customers so far

  • Perfect for:
    Anyone wanting a suite of online legal services, legal documents & easy ‘Ask a Lawyer’ feature

Visit Website

Frequently Asked Questions

Do They Have a Free Trial?

Absolutely. With Rocket Lawyer, you get a full week to try their legal services. Here’s what you get:

  • One premium document from their library.
  • One legal question answered by their Ask a Lawyer service.
  • Premium membership features like online signatures, doc printing, and editing (one time only).
  • Customer support by chat, phone, and email!

Are There Any Extra Features Included?

Their Accelerate package includes a full year of registered agent service, along with major discounts on incorporation. That’s a combination not many competitors can match.

How Accessible Is Their Customer Service?

You can contact Rocket Lawyer by phone every Monday-Friday from 9am-9pm ET. Their customers love how they stay open after business hours, and they’re also available via web chat or email.

Should You Use Rocket Lawyer?

Rocket Lawyer is an excellent option if you need legal services online. They offer a comprehensive document library and access to attorneys, along with great security and a risk-free trial. We use and trust their services.

If you’re ready to get started with Rocket Lawyer, or need to keep examining your options, use the links below. Cheers!

Visit Rocket Lawyer Or Visit Other Options