Last Updated 10 September 2017 | By:

Rocket Lawyer Legal Services Review

Are They A Reliable Service?

Rocket Lawyer Legal Services_ReviewAre you in need of legal documents/services but not quite ready to bring in an attorney? There are a ton of online legal services out there, but it can be tough to tell which ones are worth entrusting. We’re here to take a look at Rocket Lawyer, one of the heavy-hitters in the industry since 2008.

In this Rocket Lawyer legal services review, we’ll dig into their pros and cons, pricing and features, customer reviews and more. Within a few minutes, you’ll know whether they’re a good fit for you or if you should investigate other options. Let’s jump in!

Some Pros & Cons of Rocket Lawyer

Pros

  1. If you need legal representation, Rocket Lawyer offers their subscribers free consultations, discounts on conventional legal fees, and unlimited questions to legal professionals.

  2. Rocket Lawyer allows you try out their legal services with their seven-day trial. If you’re not satisfied with your experience, simply deactivate the account to avoid paying any fees.

  3. Their extensive library of legal documents is backed by a protection system they call Document Defense, which allows you to connect with a qualified attorney whenever you’re in need of help polishing off or enforcing the document.

  4. If you have some specific legal questions but don’t require a full consultation, you can use their on-call attorney service to receive a response within 24 hours from a business lawyer in your area. This is an impressive feature, as some of their competitors charge as much as $39 per question!

  5. If you need any help with your account or assistance with their other services (for example, forming an LLC with Rocket Lawyer), their customer support is available Monday-Friday, 9am to 9pm (ET).

Cons

  1. Rocket Lawyer has faced a number of obstacles due to the fact that they’ve completely disrupted the conventional way people work with attorneys — and their customer reviews reflect these challenges. (More on this in a few moments.)

  2. In order to receive discounted rates on Rocket Lawyer’s services, you have to first get into their member system. Some folks have complained about this unconventional setup.

Pricing & Features

Pricing and FeaturesRocket Lawyer offers their legal service subscribers two plans: Premium and Accelerate. Let’s take a look at each.

 

Premium Package

The Premium plan is fairly base-level. It includes useful features like:

  • Full access to their legal document library.
  • Unlimited document revisions with digital signature functionality and Document Defense review/enforcement services.
  • Attorney services including answers to legal questions, 30-minute consultations and deep discounts on their in-network lawyers.
  • Secure cloud storage to keep all your legal files safe and easily accessible through your account.

When to Use: Premium is the best choice if you’re looking for a no-fuss package that allows you to take advantage of as many templates as you need.

 

Accelerate Package

The Accelerate package takes it to the next level. This plan includes everything above along with some additional perks, like:

  • A full year of registered agent services.
  • Reduced rates for document filing services.

When to Use: This package is best suited for larger companies that have more complex needs and require specialized support.

 

Recommended Package

For most folks, the Premium package is the best place to start. Again, this package offers complete access to their document library, so no matter what your needs are you’ll be able to find a template that’ll work for your business.

Customer Reviews

Customer Reviews

This wouldn’t be a proper review if we didn’t talk about what customers have to say.

Over the years, Rocket Lawyer has gathered hundreds of reviews on sites like TrustPilot, FitSmallBusiness, SiteJabber and more. Here’s a quick snapshot of their ratings/reviews at the present moment:

Customer reviews as of 8-31-2017:

  • BBB: A+
  • TrustPilot: 9.5/10, 111 reviews
  • SiteJabber: 3.3/5, 386 reviews
  • FitSmallBusiness: 3/5, 3 reviews
  • Consumer Affairs: 2.5/5, 8 reviews

As you can see, their reviews are kind of all over the place. Several folks have complained about Rocket Lawyer advertising some of their templates as free when they actually cost money to use. That said, those who went into the process expecting a paid subscription had almost exclusively positive things to say about the company and their legal templates.

Frequently Asked Questions

Do I still need an attorney?

Possibly. You can create excellent legal documentation on your own by using online templates, but it's a good idea to have an attorney look through all of your documents just to be sure. The good news is that Rocket Lawyer can give you access to one nearby!

Are there any hidden fees?

No, but there are plenty of customers out there who have had a hard time navigating Rocket Lawyer’s pricing. To make sure you don't face any surprise fees, read through everything very carefully while signing up.

Should You Use Rocket Lawyer?

Based on the information we've discussed in this review, we'd give Rocket Lawyer’s online legal services an overall rating of 4.6 out of 5. We particularly love their abundance of templates and optional registered agent services.

To learn more about Rocket Lawyer or check out some alternatives, click either of the links below. Cheers!

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