Are They A Reliable Service?
Are you in the process of forming a new LLC and thinking about using an online formation provider? The DIY route can be a hassle thanks to the legalese and red tape, along with the confusing nature of state resource websites.
To complement your own research, my team and I spent hundreds of hours poring over the details of every major online LLC formation service, with the goal being to make our reviews as objective as possible.
I’d like to help you feel informed enough to make the right decision for your business. In this Rocket Lawyer LLC review, we’ll go through some pros and cons, pricing, features, customer feedback and more. Let’s see if they’re a good fit for your company!
Since they opened their doors in 2008, Rocket Lawyer has formed over 800,000 businesses like yours.
If you want to try their legal services subscription package, which includes LLC formation service at no extra charge, their 7-day trial offer removes any risk. If you’re not satisfied, simply deactivate your account within a week to avoid paying anything.
Rocket Lawyer is a Google Ventures backed company – adding some serious credibility.
Their customer support team has extended hours every weekday from 9am to 9pm ET. If you have any questions, you can wait until after your business day is done, instead of taking time out of operating your company to contact Rocket Lawyer.
I have had excellent experiences with their service reps. They’re knowledgeable, friendly and fairly easy to get ahold of.
Customer reviews are not their strong suit, as they garner mixed feedback on most 3rd-party review sites across the web.
For non-members, Rocket Lawyer isn’t the cheapest or most generous in features. Their pricing starts at $99.95 to form an LLC while (my personal favorite service) IncFile only charges $49.
Rocket Lawyer offers one standard LLC formation package. The difference depends on whether you choose to subscribe to their online legal services.
The non-member formation service is pretty straightforward. For $99.95, you get the basics of LLC formation like name check, document filing and shipping, but not much else. However, it’s pretty clear that Rocket Lawyer would rather have you subscribe to their legal services, if only for a trial. If you complete their LLC formation application, you’ll see this screen before you’re allowed to check out:
With a full subscription costing $49.95, you receive access to consults with attorneys, registered agent service and more. Even if you choose to cancel before the trial ends, you still get access to their document library, where you can download and print a limited number of documents as a trial member (the service becomes unlimited when your account rolls over from the trial).
If you think you might be interested in Rocket Lawyer’s online legal services, you can read my full review right here.
I don’t see much reason to spend nearly $100 on a basic formation package when I can sign up for a trial subscription and get it for free. Rocket Lawyer is betting on themselves with this offer; they believe you’ll see the value in their service and keep your subscription active. I suggest you take them up on it!
Rocket Lawyer’s customer feedback is a mixed bag. While many customers are clearly pleased with the value they receive, others seem confused by the recurring nature of their subscription model. From reading through these critical reviews, it looks like many of these customers did not realize they needed to cancel their trial membership.
Customer Reviews Section Last Updated 7-25-17
Conclusion: In my opinion, as long as you understand what you’re signing up for and don’t expect them to shower you with reminders to cancel your trial, you should be fine. Sure, I’d like to see more positive reviews than this, but at least the criticism isn’t tied to their actual services, but rather to a misunderstanding regarding billing.
Given how much time I’ve spent researching these services, I’ve developed some favorites based on who offers the best value. Still, the primary objective here is to figure out which one has the ideal combination of pricing and features for your business.
Rocket Lawyer is a great option to form an LLC because of their experience and top-notch customer support system. Of course, it’s still a good idea to see what the competitors are offering, so let’s take a quick look at my personal favorite, IncFile.
Pricing: IncFile’s base rate starts at just $49, a savings of more than $50 over Rocket Lawyer’s non-member formation rate.
Features: All of IncFile’s packages include a full year of registered agent service, along with a business tax consultation. Rocket Lawyer includes registered agent only in their Accelerate membership plan, and doesn’t offer business tax consults.
Turnaround Time: Of course, these vary dramatically by state, but these companies are pretty much equal on this point. Rocket Lawyer turns over orders in 1 day to 12 weeks, depending on the state, while IncFile processes orders in 1 day to 8 weeks.
Customer Support: Both IncFile and Rocket Lawyer boast good customer service agents, although I really appreciate the way Rocket Lawyer is available until 9pm ET because it lets me contact them at my leisure after the business day. Minor detail, but worth mentioning.
Businesses Formed So Far: IncFile has formed 100,000+ businesses since 2004, but Rocket Lawyer has formed over 800,000 since 2008. Experience advantage, Rocket Lawyer.
Pricing Starts at
100,000+ Businesses formed so far
Anyone starting a business on a budget and need quick LLC formation with good features
Pricing Starts at
800,000+ Businesses formed so far
Anyone wanting the choice between basic formation or a suite of online legal services
Yes, you can. No matter which state you’re in, you can form an LLC yourself without the help of a filing service like Rocket Lawyer (Here’s How). The advantage of enlisting a service like this is that the process is often faster, safer, and more convenient than going it alone. Plus, you get to focus your energy on the more exciting parts of starting a business!
No, although some of their customer reviews make it seem like it. At the end of the day, most of these seem to be people who were confused about the terms of the free trial. Nothing to worry about.
Their website is covered by Norton Web Security, which scans for malware and encrypts data transfers.
They sure do. Just give them a call, send them an email or start a live chat session.
At the end of the day I feel completely comfortable recommending Rocket Lawyer to help you form an LLC. Total Score = 4.6/5.
Use the buttons below to either visit Rocket Lawyer and get started today, or check out our comparison of the top 7 LLC formation services, where they’re currently listed at #2. Either way, trust your gut!Visit Rocket Lawyer Or Visit Top Options