RapidDeploy Gains $29 Million for Its Cloud-Based Dispatch Platform for Emergency Call Centers

By McKenzie Carpenter Thursday, April 29, 2021

A cloud-based Computer-aided dispatch (CAD) and analytics startup company, RapidDeploy, announced today that the business raised $29 million to further develop its emergency services platform.

Hand holding a smartphone set to dial 911.

About RapidDeploy

Based out of Austin, Texas, RapidDeploy is a startup company that claims it has pioneered cloud-aided dispatch to further enhance the technology that is associated with public safety.

The business was founded by two former South African first responders seeking to make a technology that was more affordable for organizations to maintain. In addition, they wanted to make data more accessible for public safety organizations to overall reduce emergency response times and improve public safety.

The startup company currently offers three different products: Eclipse Analytics, RadiusPlus Mapping, and Nimbus Dispatch, which is also an app. Each product created by the business provides essential functions and information in potential future operational efficiency challenges, location accuracy, and real-time emergency situational analysis, among other services.

It was reported that the startup company has about 700 customers across Arizona, California, Kansas, and even South Africa, where the business originated from. This amounts to 7,000 total emergency call centers in the United States (US) and covers 35% of the US population.

According to Crunchbase data, RapidDeploy has raised a total of $41 million.

$29 Million Series B

RapidDeploy announced in a press release the startup company raised $29 million at the completion of a Series B financing round led by Morpheus Ventures. Other investors such as GreatPoint Ventures, Ericsson Ventures, Samsung Next Ventures, and others participated in the funding round. RapidDeploy did not disclose a valuation.

Steve Raucher, CEO and co-founder of the business, said in a statement, “RapidDeploy has entered a stage of hypergrowth, and with the trust of major companies in public safety and telecommunications like Samsung and Ericsson, we are well-positioned to assist public safety officials across the country as they transform their 9-1-1 centers.”

According to a company statement, the products created by RapidDeploy are a huge step forward for state, local, and regional governments as they are a representation of the goals the National Emergency Number Association’s (NENA) set in 2001 for its Next-Gen 9-1-1 initiative. This initiative is aimed at improving software, technology, and data management services for public safety answering points (PSAPs).

In the announcement, the startup company stated it will use the new capital to “fund go-to-market improvements and research and development.”

This new financing round comes several months after the business announced it integrated its supplemental emergency data with AT&T, Google, OnStar, ADT, Microsoft, and several other corporations as part of the Unified Critical Response ecosystem developed by RapidDeploy.

Emergency Service Industry

RapidDeploy has the potential to affect an industry that is flooded with emergencies every day. NENA reported that there are approximately 240 million calls made to 911 each year. Additionally, 80% or more of those calls come from mobile devices, making tracking locations more difficult.

Like RapidDeploy, Startup Savant reported in January on Carbyne, an Israeli cloud-based technology startup for emergency services; it raised $25 million to also potentially make significant improvements to the emergency response system.

About the Author


Headshot for author McKenzie Carpenter

McKenzie Carpenter is a graduate of Central Michigan University with a B.A.A. in Integrative Public Relations and French. McKenzie has previously worked for small businesses and nonprofit organizations.

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