Last Updated 03 July 2017 | By:

LegalZoom Legal Services Review

Is It Worth It? (Pros, Cons & More)

LegalZoom Legal Services ReviewDo you require online legal services, but aren’t sure who has the most to offer at the right price points? With nearly 4 million customers served and counting, LegalZoom deserves a nice long look. They’re a “household name” in the industry without a doubt.

In this LegalZoom legal services review, we’ll examine some of their pros and cons, pricing, features, customer reviews and more. In a few minutes, you’ll know if LegalZoom is the right way to go, or if you should look into other options. Enjoy!

LegalZoom Legal Services Pros & Cons

Pros

  1. LegalZoom offers a money-back guarantee at any time within 60 days of purchase. Most other online legal services offer trial periods, but few this long.

  2. Their site’s secured by Norton Web Security, which protects from malware and other vulnerabilities, while encrypting all data transfers. As LegalZoom is so popular, they rely on security to stay in business.

  3. Few competitors can match their experience. They’ve helped 3.6 million customers since opening their doors in 2001.

  4. They provide access to tax professionals and an annual business evaluation by a lawyer, two features most online legal services don’t offer.

  5. With LegalZoom’s Business Legal plan, you get one copyright registration per month included in your subscription. From books to photographs, you’d be surprised how many creative works are covered.

  6. Starting at $31.25/mo for business customers, their rates are lower than most competitors offering comprehensive online legal services.

  7. Their customer service is easy to reach by phone, and US-based agents are available from 8am-10pm ET Monday through Friday, 10am-7pm ET on weekends.

Cons

  1. Their customer feedback is hit and miss. On SiteJabber they average a 3.1 rating out of 5. More than half of their reviews are perfect 5-star scores, but there’s plenty of criticism to be found as well.

  2. As is often the case with large companies, their customer service is a bit inconsistent. Some people have great experiences with their reps, while others feel like they’re getting the run around.

  3. Reviewing documents longer than 10 pages with an attorney can get expensive. Each one will result in an upcharge of at least $39, although documents that exceed 25 pages will cost you into the hundreds.

Pricing & Features

LegalZoom has one package of online legal services for business clients. The Business Advisory Plan does vary in price a bit, depending on how long you want your subscription to run, as you can see in this screenshot:LegalZoom Pricing and FeaturesWith the LegalZoom Business Advisory Plan, you get a ton of features for your money. In addition to the items listed in the screenshot below, you receive one copyright registration per month, as well as subscriber rates for other services like incorporation and registered agent.Legalzoom Plans

If you hire any attorney from LegalZoom’s network, you will receive a 25% discount off of their total legal fees. As we mentioned earlier, document reviews exceeding 10 pages can get costly in a hurry.

  • 11-15 page documents: $39
  • 16-25 page documents: $99
  • 26+ page documents: Price varies by attorney

You don’t need us to tell you LegalZoom can get expensive if you need lots of document reviews, so make sure to factor that into your decision.

Customer Reviews

First, LegalZoom maintains an A+ rating with the BBB. Beyond that, their customer feedback is mixed. On SiteJabber, they average a 3.1 score out of 5, with 583 reviews. 326 of those are perfect five-star scores, but another 199 are of the one-star variety. Most of their customers are quite happy with the customer service, like Kia and David below:

LegalZoom legal services reviews 1

Legalzoom legal services reviews 2

Not all of their customers are quite so impressed, however. This customer had issues with the accessibility of the LegalZoom service department:

LegalZoom legal services reviews 3

Overall, while they do have mixed reviews, that’s true for most companies in the online legal services industry. LegalZoom actually has better customer feedback than many of their competitors considering the volume of businesses they work with an on annual basis, so we don’t place too much weight on the critical reviews.

How LegalZoom Compares

LegalZoom Legal Services ComparisonLegalZoom is a great choice to provide you with top online legal services because they offer comprehensive legal assistance, and their experience and longevity are tough to beat. Still, let’s briefly look at Rocket Lawyer and FindLegalForms for a well-rounded perspective.

Rocket Lawyer

  • With Rocket Lawyer, you get to ask unlimited questions to legal professionals as a subscriber ($39.95/mo & $49.95 plans). While these questions are somewhat limited in length and complexity, it’s still nice to know you can ask a lawyer a question at any time.
  • Their Document Defense program connects customers with qualified attorneys to help proofread and enforce legal documents or contracts. With LegalZoom, you would have to use a consultation for this service.

FindLegalForms

  • If you need a legal document library, FindLegalForms has rates that start at $4.99/mo for basic legal document services. Or, you can purchase individual forms for decent prices without membership.
  • They have over 15,000 legal forms, updated and maintained by legal professionals. Also, their secure online vault can hold 10,000 of your custom documents.

All things considered, we trust Rocket Lawyer to offer customers some of the best online legal services. If you only need a few forms from a legal document library, FindLegalForms is worth a look due to their low base rates. It’s good to have options!

Here’s A Quick Visual

LegalZoom
  • Pricing Starts at
    $31.25/month

  • 3.6 million+ Satisfied Customers so far

  • Perfect for:
    Anyone wanting a simple, customizable legal forms & an option to enlist a qualified attorney

Visit Website
Rocket Lawyer
  • Pricing Starts at
    $39.95/month

  • 20 million+ Satisfied Customers so far

  • Perfect for:
    Anyone wanting a suite of online legal services, legal documents & easy ‘Ask a Lawyer’ feature

Visit Website

Frequently Asked Questions

Do LegalZoom Have a Free Trial?

No, not technically, but they have a 60-day money back guarantee. At any point within two months of purchase, simply request a refund and they’ll return any fees paid to LegalZoom. Some competitors only offer a one-week trial!

Are There Any Extra Features Included?

LegalZoom includes access to tax professionals with their online legal services, as well as one copyright registration per month. Those are features you won’t find with many of their competitors.

How Accessible Is Their Customer Service?

LegalZoom has longer phone support hours than anyone else in the industry. They’re available every weekday from 8am-10pm ET, and every weekend from 10am-7pm ET.

Should You Use LegalZoom?

LegalZoom is a great choice if you need legal services online. They offer a full range of documents and attorney access, plus they have tax and copyright features that the competition doesn’t include.

If you’re ready to get started with LegalZoom, or if you need to take a look at other options, use the links below. Cheers!

Visit LegalZoom Or Visit Other Options