Do you need to acquire professional business phone service, but you’re not excited about the service offered by the traditional telephone company?
Thankfully, VoIP (voice over internet protocol) services like Nextiva and Kixie bridge that gap in a way that’s both more affordable and convenient than legacy phone service.
In this Kixie vs Nextiva comparison, you’ll find an examination of the common traits and significant differences between these popular business phone service providers. Which one’s the better fit for your company? Read on to find out!
Seeing as both companies provide service in the VoIP business phone industry, it’s no surprise that there’s quite a bit of overlap between what Nextiva and Kixie provide.
Let’s quickly run down a few of the most important commonalities between the two service providers.
- It doesn’t matter how large or small your company is, or what line of business you’re in. Kixie and Nextiva can both provide reliable, trustworthy business telephone services, whether you operate a sole proprietorship or a major corporation.
- One great benefit of these service providers is in their reliable and professional customer support networks. Both Nextiva and Kixie have service reps who can answer your tough questions quickly, keeping your phone service running smoothly.
- Kixie and Nextiva run on per user, per month pricing models. That means that you’ll need to pay service fees for each one of your employees that you want to have an extension, and in some cases the costs can add up rather quickly.
- Do you like to read customer feedback before committing to a major purchase? No worries! Nextiva and Kixie both have plenty of reviews available online, and they also both receive overwhelmingly positive feedback.
- If the security of your calls is a priority (and why wouldn’t it be?), Kixie and Nextiva provide some welcome peace of mind. Neither of them have any history of security issues, and in general they’re as safe as the network you run them on.
What Sets Them Apart
There are also quite a few significant differences between these providers, and depending on your priorities, these factors could certainly sway your opinion toward either Kixie or Nextiva.
These are the major areas where these companies differentiate in the way they provide business phone service.
- With Nextiva, every client receives unlimited minutes, regardless of which business phone service package you purchase. However, Kixie doesn’t include any minutes at all with their service plans. Instead, customers can purchase unlimited minutes for an extra $30/month, or you can pay as you go at the rate of 1.6 cents per minute.
- Starting at just $15 per user per month, Kixie’s baseline pricing is about half as costly as Nextiva. Of course, that could change in a hurry if you use more than a small handful of minutes each month, but for very small businesses that essentially just want the enhanced credibility that comes with having a business phone number, Kixie will almost always be cheaper.
- Nextiva offers a 30-day trial period that gives prospective customers a good feel for whether they like the service. Kixie only provides a 7-day trial, which doesn’t seem like a sufficient amount of time to analyze their phone service.
- Each of these companies offers exclusive integration options with leading software products. If you’re a Slack user, you’ll enjoy Kixie’s integration with their platform, and if you use Skype, Nextiva can provide solutions that integrate seamlessly.
- When it comes to customer support, Nextiva offers service via phone to all clients. As for Kixie, they only provide email support, unless you subscribe to their top-tier $65/month plan, at which point they will talk to you over the phone.
Pricing & Features
Nextiva’s variable pricing model depends on a few different factors.
First off, you can choose between Pro, Pro Plus or Enterprise, the 3 general service packages offered by Nextiva. Then, your cost varies depending on how many users you’ll have on the system, and also whether you pay month-to-month or on a long-term subscription.
To see a full breakdown of their 12 possible price points, make sure to take a look at our in-depth Nextiva review. For now, check out the way they advertise their service packages on their own website:
This screenshot makes it easy to see what separates Nextiva’s service packages from each other, but how about those standard features included with all 3 packages? Take a quick glance at what you get:
- Unlimited minutes, unlimited faxes, voicemail to email, free local and toll-free numbers, cloud management
Kixie also has 3 business phone service packages, and like Nextiva they operate on a per user per month pricing model. Remember that the prices listed in the graphic below do not include any talk time.
Kixie’s Basic package is a barebones offering, as they offer very few standard features. With that in mind, let’s skim through a few of the important features that separate these 3 packages from each other:
- Basic ($15/month): Web dialer with click to call feature, email support
- Integrated ($35/month): Adds auto-attendant, call recording, management dashboards, onboarding resources, new lead creation tool
- Enterprise ($65/month): Adds phone support, iPhone/Android mobile apps, text messaging, local presence dialing, Slack integration, desk phones
Reading client feedback is a great way to get a feel for a company’s customer experience, and both Kixie and Nextiva have easily accessible reviews online. Searching 3rd-party review aggregator websites, I found about 200 reviews for Nextiva, and around 100 for Kixie.
Customer feedback is a major positive for these companies, as they both have nearly universal praise from their clients, with high average rating scores across the board.
Kixie’s customers often discuss how much they appreciate their U.S.-based support department, and point out how smoothly it operates compared to other options in this industry. As for Nextiva, their clients enjoy clear call quality and great customer service.
In short, while Nextiva may have a bit higher volume of reviews, it would be tough to pick a favorite when it comes to customer feedback in general.
When it comes down to it, both Kixie and Nextiva are entirely capable providers of business phone service. They’re consistent and reliable, and they’re both considerably more affordable than acquiring legacy phone service from a traditional telecommunications company.
Personally, I prefer Nextiva. I’m a huge fan of their unlimited minutes plans, and their 30-day risk-free trial period is a great way to try before you buy.
Of course, if you want some more info on either of these service providers, feel free to dive into our full reviews on each company.