Grasshopper vs Nextiva

Who Wins For You?

If you need reliable business phone service, but you don’t want to deal with the expense and inconvenience of traditional landline service, you may be interested in a VoIP (voice over internet protocol) like Nextiva or Grasshopper.

These services can provide your company with professional telephone service, at much lower rates than most standard phone companies can offer.

In this Grasshopper vs Nextiva comparison, we’ll examine the details of two top options in the business phone service industry. By discussing their commonalities and major differences, I hope to make your decision a bit easier. Let’s get started!

Common Features

First and foremost, these two services both provide businesses with reliable and affordable phone service. While they go about providing this service in somewhat different fashion, as we’ll discuss shortly, there are still many commonalities between Grasshopper and Nextiva.

  • Both companies provide phone service to business of all kinds, from sole proprietorships to large corporations. It doesn’t matter what line of business you’re in, or how many employees you have, these services can get it done!
  • It’s important to have a helpful customer support team available whenever you need them. Both Grasshopper and Nextiva have professional service reps ready to answer your tough questions.
  • Nextiva and Grasshopper both believe in letting you try their products before you buy. Each company offers customers a risk-free 30-day money-back guarantee which provides some welcome peace of mind.
  • Both of these services offer unlimited minutes to their customers. When some competitors only include limited minutes, or make you buy minutes as you go, this is a big advantage for Nextiva and Grasshopper.
  • If you like to read customer reviews before making a purchase, Grasshopper and Nextiva each have hundreds of reviews available online that can give you a glimpse into what their customer experiences are like.
  • These companies are both safe, secure options in the business phone service industry. You can use their services with confidence.

What Sets Them Apart

Of course, there are also plenty of ways in which Grasshopper and Nextiva differentiate when it comes to the implementation of business phone service. To get an idea of which one might suit your needs, let’s take a look at the major differences between them.

  • Grasshopper operates on a flat-rate pricing model, with the prices varying mostly based on how many extensions you’ll have — Solo ($24/month) accommodates up to 3 users, Partner ($49) up to 6 users, Small Business ($89) unlimited users. Nextiva charges on a “per user” basis starting as low as $19.95/month, and therefore their prices can get significantly higher than Grasshopper’s if you have more than just a couple employees.
  • While both companies have a high volume of reviews available, Nextiva has a larger percentage of positive reviews than Grasshopper does.
  • Nextiva offers Skype integration, which is an exclusive feature to their platform.
  • With Nextiva, all customers except those who purchase the least expensive package receive professionally recorded greetings at no extra cost, whereas Grasshopper charges $75 for a recording session.

Pricing & Features

Nextiva

Nextiva’s business phone service is priced depending on how many users you need. For one user, their prices start at $34.95 per month, per user on a month-to-month commitment.

On the other hand, if you have 100+ users on a 36-month contract, it will cost as little as $19.95 per month, per user. (If you would like to see a full breakdown of all the possible pricing combinations, check out our full Nextiva review.)

All 3 of these service packages include a collection of standard features, including:

  • Unlimited minutes, unlimited faxes, voicemail to email, free local and toll-free numbers, cloud management

 

Grasshopper

As opposed to the “per user” pricing of Nextiva, Grasshopper just has 3 flat-rate price points. Take a look at how they advertise these options on their website:Grasshopper offers their customers a feature set that’s roughly similar to the standard features provided by Nextiva, including:

  • Unlimited minutes, iPhone/Android apps, call forwarding, unlimited inbound faxes, voicemail to email, fax to email, custom main greeting

Customer Reviews

Customer ReviewsCustomer feedback is something I personally take quite seriously. What better way to get a feel for each company’s customer experience than by reading reviews written by active clients?

I mentioned briefly earlier that both of these companies have several hundred reviews available to read online, and they also both have quite a few satisfied customers. On the other hand, there are also some important differences that make Nextiva my preference in this area.

Grasshopper has about 200 reviews across the web, and they’re split fairly evenly between positive and critical.

Their happy clients compliment Grasshopper’s ease of use, and discuss how well the service suits businesses that need multiple phone lines or extensions. However, there are also some unsatisfied customers who have problems with a confusing voicemail system, or the occasional billing issue.

When it comes to Nextiva, I was able to find over 500 customer reviews, and the majority of them are positive in nature. Their many satisfied clients frequently praise Nextiva’s excellent customer support, and talk about the strong audio quality of the phone calls placed on their service.

Final Considerations

Winner - Which Should You ChooseBoth of these companies provide very good telephone services. In fact, they were my top two picks when I wrote our business phone service guide.

Either of them can save you loads of money over acquiring legacy phone service from a traditional phone company, while also providing you with a high level of convenience and portability.

At the end of the day, I prefer Nextiva for small companies that only require 1-2 phone lines, while Grasshopper would be my choice to supply a larger corporation with phone service.

If you would like to learn more about either Nextiva or Grasshopper, I invite you to check out our full reviews on each service.