Grasshopper Pros & Cons
- My favorite aspect of Grasshopper’s business phone service is that even their least expensive plan has unlimited minutes. When some of their competitors are offering plans with only 100 minutes a month, this is obviously a huge advantage for Grasshopper.
- Grasshopper’s prices are flat rates. Many of their competitors charge “per user” fees which can add up quickly if you have more than just a couple employees.
- With no long-term contracts and a 30-day money-back guarantee, there’s essentially no risks involved with trying Grasshopper. Even if you ultimately don’t like it for whatever reason, you aren’t locked into a contract and you are entitled to a refund of your service fees.
- Every Grasshopper customer receives a selection of great features. From customizable greetings to fully featured iPhone and Android apps, many of the features that competitors use to add value to their more expensive service packages are available to all Grasshopper clients.
- If you want to use Grasshopper’s voice talent to record custom messages for your business, it will cost you $75. Some competitors (like eVoice) include this service at no extra charge, while several others (like Nextiva and Talkroute) bundle voice recordings in with all but their most basic packages.
- Customer feedback for Grasshopper is quite mixed between positive and negative. While some customers seem pleased, there are plenty of others who have their fair share of criticisms.
Grasshopper Pricing & Features
With Grasshopper, customers have 3 options for business phone service: Solo, Partner and Small Business. Take a look at how Grasshopper presents these packages on their website, then we’ll discuss the details.
Between these 3 options, Grasshopper hopes to satisfy a wide variety of entrepreneurs by tailoring packages to your specific needs. To figure out which one looks like the best fit for you, let’s break down what each of these packages really includes.
All of Grasshopper’s service plans include a strong selection of standard features, including all of the following:
- Unlimited minutes and inbound faxes, 30 day money-back guarantee, iPhone/Android apps, voicemail/fax to email, call forwarding and screening
- Solo: $24/month - 1 number, 3 extensions
- Partner: $49/month - 3 numbers, 6 extensions
- Small Business: $89/month - 5 numbers, unlimited extensions
- All features from Solo/Partner packages, plus:
- Unlimited business SMS text messaging, voicemail-to-text transcription service
- All features from Solo/Partner packages, plus:
It’s tough for me to pick a favorite from these options, simply because each level does a solid job of satisfying the needs of different sizes of companies. At the end of the day, the Partner package is probably my least-favorite, solely because compared to Solo it doubles the price without adding any features, other than an additional 2 numbers and 3 extensions.
I found about 200 online customer reviews for Grasshopper’s business phone service, and they’re pretty mixed between positive and critical feedback. They do have quite a few satisfied customers who frequently comment on how Grasshopper has a very high ease of use, and that the service presents a convenient answer for entrepreneurs who need multiple phone lines.
On the other hand, there are also plenty of unhappy clients who cite billing issues, as well as a handful who experience confusion regarding the voicemail feature, or have general functionality glitches.
Customer Reviews Section Last Updated 12-11-17
How Grasshopper Compares
At this point, I’ve invested countless hours into researching business phone services, which has naturally led me to develop some personal favorites. Of course, the goal here is to determine whether Grasshopper is right for your business, not to talk you into using the same service I personally use.
Still, Grasshopper won’t be the ideal answer for every single entrepreneur, and it’s always smart to be aware of what the competition has to offer as well. With that in mind, let’s take a look at how Grasshopper compares to another popular business phone service, Nextiva.
Pricing: At $34.95 per month, Nextiva’s base package for business phone service is a bit more expensive than the $24 monthly price point offered by Grasshopper. However, if you require a more advanced service package, Nextiva’s most expensive option is $44.95/month, which is obviously much more affordable than Grasshopper’s $89 Small Business package.
Features: Nextiva has some convenient exclusive features like Skype integration, and they offer unlimited faxes with any service package. Additionally, Nextiva receives strong customer reviews, and they also include custom message recordings with all but their cheapest service package.
Customer Support: Grasshopper provides their clients with 24/7 live U.S.-based support, which you can access via either email or phone. Nextiva can’t quite match those hours of operation, as they’re available from 8am ET to 9pm ET on weekdays and 9am to 9pm on weekends. Both companies have solid reputations for the quality and professionalism of their service reps.
Experience: Grasshopper has served over 300,000 customers since they opened for business back in 2003. Nextiva formed in 2006, and they’ve helped 150,000+ business clients with phone service since then.
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Frequently Asked Questions
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